Cancellation Policy

To cancel an order on pocket hut, open the app, go to the Orders tab, select the item, and tap Cancel. You can cancel anytime before the item ships. If it is already shipped, you cannot cancel it in-app; instead, refuse delivery at your door or accept it and request a return.

For Buyers: Order Cancellation

1. Before Shipping: Tap the Orders tab in the pocket hut, select the product, choose Cancel Order, pick a reason, and confirm.
2. After Shipping: Direct online cancellation is locked. You can reject the package when the delivery agent arrives.
3. Refund Timelines:
4. Meesho Credits/Wallet: Instant to 1 business day.
5. UPI / Netbanking / Cards: 5 to 14 business days depending on your bank.

For Sellers: Order Cancellation

1. How to Cancel: Use the pocket hut Supplier Panel under pending or ready-to-ship tabs to cancel if an item faces stock issues or damage.
2. Penalties: pocket hut discourages high cancellation rates, which can lower your seller rating or lead to account suspension. However, system-tracked auto-cancellations or out-of-control inventory delays may not incur direct penalties depending on current platform updates. You can review complete vendor terms on the Pocket hut Supplier Pricing

Are you trying to cancel a buyer order or do you need help with a seller-side penalty/shipping issue on pocket hut